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:: E-Services ::
Overview of
eServices Flagship Application
The Government of Malaysia has launched the EG initiative to reinvent itself to
lead the country into the Information Age. EG will improve both how the
government operates internally as well as how it delivers services to the people
of Malaysia. It seeks to improve the convenience, accessibility and quality of
interactions with citizens and businesses; simultaneously, it will improve
information flows and processes within government to improve the speed and
quality of policy development, coordination and enforcement. In addition, EG
will play an essential role in catalyzing the development of the MSC, as well as
furthering political and economic development goals in Vision 2020.
The vision of EG is a vision for government, businesses and citizenry working
together for the benefit of Malaysia and all of its citizens. The vision calls
for both re-inventing government (using multimedia/ information technology to
dramatically improve productivity) and creating a collaborative environment that
fosters the ongoing development of Malaysia's multimedia industry. The vision
focuses on effectively and efficiently delivering services from the government
to the people of Malaysia, enabling the government to become more responsive to
the needs of its citizens.
PDX involvement in
eServices
The objective of this project is to enhance the traditional Government counter
based service access to the public through multiple electronic delivery channels
and one-stop service window where multiple services can be obtained at each
delivery channel. This project is based on the Government to Citizen (G2C)
concept aimed at enhancing the efficiency, productivity and quality of
Government services. JPJ is the lead agency for this project.
The project adopts the Open Market Business model, which defines three distinct
roles for service delivery as outlined in the diagram below:
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